💬 Official Meta Business Solution Provider

WhatsApp Business API — India's most powerful customer channel

Engage 500M+ Indian WhatsApp users with rich media messages, two-way chatbots, campaign automation and interactive buttons — all on the channel they already love. Official Meta BSP. Full compliance support included.

🚀 Get WhatsApp API Access Book a Demo

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Official Meta Business Solution Provider (BSP)

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Rich media: images, videos, documents, carousels

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Two-way chatbot with human handoff support

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Message India Business

Online

👋 Hello Rajesh! Your order #MI8847 has been dispatched and is out for delivery. Expected arrival: Today 2–4 PM.

10:32 AM ✓✓

Great! Can I track it?

10:33 AM ✓✓

🔗 Track your order live: track.messageindia.in/MI8847

📞 Driver: Suresh Kumar — 98765 43210

10:33 AM

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500M+

Indian WA Users

Why WhatsApp API

Three conversation types — all managed from one dashboard

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Marketing Conversations

Product launches, promotional offers, festival campaigns, re-engagement messages and win-back campaigns. Rich media with images, videos and carousels.

Customer-initiated window: 24 hours

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Utility / Transactional

Order confirmations, appointment reminders, payment receipts, shipping updates and any business-initiated transactional notification.

Outside 24-hour window: approved template required

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Service Conversations

Customer-initiated messages — support queries, order issues, FAQs. First 1,000 conversations per month are FREE. Respond with any content within 24 hours.

First 1,000/month free from Meta

Platform Capabilities

Everything you can do with WhatsApp Business API

Rich Media Campaigns

Chatbot & Automation

Interactive Buttons

Bulk Broadcast

Rich media that goes beyond plain text SMS

Break through text fatigue with images, videos, PDFs, location pins and product carousels — all delivered directly in a WhatsApp message. Rich media messages have 4× higher engagement than plain text.

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Product images with price, rating and buy button

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Video product demos and walkthrough messages

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PDF brochures, invoices and documents in chat

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Location pin for stores, delivery addresses and venues

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Product carousel: browse 10 items without leaving WhatsApp

Send Rich Media Campaigns →

No-code chatbot builder for 24×7 customer service

Build intelligent WhatsApp chatbots without writing a single line of code. Set up conversation flows for FAQs, appointment booking, order tracking, lead capture — and seamlessly hand off to a human agent when needed.

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Visual drag-and-drop chatbot flow builder

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Keyword and intent-based auto-reply triggers

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API integration with your CRM or backend system

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Intelligent escalation to human agent with full chat history

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Multi-agent shared inbox for your support team

Build Your WhatsApp Chatbot →

Interactive buttons that drive instant action

Replace "reply YES/NO" instructions with real interactive buttons. Quick reply buttons, call-to-action buttons, list menus — all make it frictionless for customers to respond, choose or take action immediately.

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Quick reply buttons: up to 3 predefined response options

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CTA buttons: "Visit Website" or "Call Phone Number"

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List messages: up to 10 options in a scrollable menu

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Payment buttons with UPI link integrated in message

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Date/time picker for appointment scheduling

Use Interactive Buttons →

Bulk broadcast campaigns at scale — to opted-in lists

Send personalized WhatsApp campaigns to your opted-in customer database. Personalize with name, order details, product recommendations. Track delivery, reads and click-through rates from your dashboard.

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Broadcast to 1 lakh+ contacts in a single campaign

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Dynamic personalization: {name}, {amount}, {product}

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Schedule campaigns for peak engagement times

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Real-time delivery, read and reply analytics

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A/B test different template variants

Launch WhatsApp Campaign →

Platform Features

One WhatsApp API, endless possibilities

From the first customer touchpoint to long-term loyalty — our WhatsApp API platform handles the complete customer communication lifecycle for businesses of every size.

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Official Meta Business Solution Provider — verified account

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Green tick verification for your business WhatsApp profile

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Multi-language support — Hindi, Tamil, Bengali, Marathi & more

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Full REST API with webhooks for real-time event callbacks

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CRM integrations: Zoho, HubSpot, Salesforce and custom APIs

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Shared team inbox — multiple agents, one WhatsApp number

Get WhatsApp API Access →

98%

Open Rate

Use Cases

How Indian businesses use WhatsApp API

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Cart Recovery

WhatsApp messages with product images and direct checkout link recover 25% of abandoned carts — 8× higher than email.

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Appointment Booking

24×7 chatbot handles scheduling, confirmation and reminders for clinics, salons, hotels and service businesses.

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Order Tracking

Automated delivery milestone updates — dispatch, in-transit, out-for-delivery, delivered — reduce support calls by 70%.

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Admission Campaigns

EdTech and schools send brochures, fee structures and virtual tour links via WhatsApp to convert 3× more enquiries.

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Payment Collection

UPI and card payment links directly in WhatsApp conversations. EMI reminders with pay-now button reduce defaults by 35%.

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Feedback & Reviews

Post-service survey with 5-star rating and review request. Build Google and platform ratings automatically at scale.

Results

Real outcomes from WhatsApp API clients

25%

Cart recovery rate via WhatsApp

Fashion Brand · Central India

WhatsApp cart abandonment with product image and one-tap checkout achieved 25% recovery — vs 3% for email campaigns.

60%

Reduction in customer support calls

Clinic Network · Raipur

WhatsApp chatbot for FAQs, appointment booking and lab report queries — reduced incoming calls by 60% within 45 days.

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Higher admission conversions

Private School Chain · Chhattisgarh

Auto-reply with brochure and fee structure to every enquiry within 2 minutes — tripled admission conversion rate.