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โ— Healthcare Industry Solution

Transforming patient journeys for India's leading healthcare providers

Deliver AI-powered, two-way communication with personalised patient journeys and chatbots โ€” boosting bookings, engagement, and patient loyalty at scale.

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Reduce appointment no-shows by up to 40%
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Automate patient reminders via SMS & WhatsApp
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Support for Hindi, Tamil, Telugu, Marathi + more
Healthcare Communication
๐Ÿฅ
40%
Fewer No-Shows
40%
Reduction in No-Shows
2ร—
Increase in Bookings
12+
Indian Languages Supported
24ร—7
AI Chatbot Support
Platform Capabilities

Enabling omnichannel end-to-end lifecycle campaigns for healthcare

From patient awareness to long-term loyalty โ€” our platform automates every touchpoint in the patient journey.

Personalised Care Journeys
Consults, Bookings & Payments
Multilingual & Compliant
AI Triage Without Call-Centre Strain
Care Journeys

Personalised care journeys that drive adherence

Deliver AI-powered conversations that guide patients from awareness to consultation to ongoing treatment โ€” driving medication adherence and improving long-term retention at scale.

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Personalised appointment reminders based on patient history
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Automated medication dose timing alerts via WhatsApp
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Follow-up care messages after consultations
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Health tip campaigns to keep patients engaged year-round
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Wellness drip campaigns for chronic disease management
Start Patient Journey Automation โ†’
Booking

Consults, bookings & payments in one thread

Enable patients to find doctors, schedule appointments and pay instantly โ€” all within one seamless conversational thread on WhatsApp, on the channel they prefer.

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WhatsApp-based appointment booking chatbot โ€” no app needed
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Doctor availability calendars integrated via API
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UPI & card payment links shared directly in chat
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Instant booking confirmation via SMS as backup
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Pre-appointment instructions and prescription upload requests
Enable Conversational Booking โ†’
Multilingual

Multilingual & compliant communication

Engage patients in their preferred language while meeting security and compliance standards. From prescription re-fill reminders to test results โ€” every critical update is delivered securely with SMS as reliable fallback.

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Hindi, Marathi, Tamil, Telugu, Kannada, Bengali & more
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TRAI DLT-registered templates for all healthcare messages
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End-to-end encrypted delivery via WhatsApp for sensitive data
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HIPAA-aligned data handling and message delivery
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SMS fallback ensures 100% reach even without WhatsApp
Set Up Multilingual Campaigns โ†’
AI Triage

From triage to treatment: AI support without call-centre strain

Deploy chatbots to answer insurance queries, handle refill requests or provide symptom guidance โ€” escalating to human agents only when needed. Patients get faster support while providers reduce call-centre overhead by up to 60%.

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24ร—7 WhatsApp chatbot for FAQs, symptoms, appointment status
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Insurance query handling โ€” coverage, claims, pre-authorisation
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Medicine refill requests handled automatically via bot
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Intelligent escalation to human agent when needed
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Multi-agent inbox for hospital support teams
Deploy AI Patient Support โ†’

Message India โ€” messaging that creates the difference between a patient and your patient.

Personalised, automated, multilingual communication that builds trust at every touchpoint.

Patient Lifecycle

From awareness to loyalty โ€” the complete patient journey

Automate every stage of the patient lifecycle with personalised, channel-appropriate communication.

1
Awareness
2
Consideration
3
Booking & Transactions
4
Care & Adherence
5
Post-Care & Loyalty
Real Results

Real results from leading healthcare providers

Measurable outcomes that prove the power of personalised healthcare communication.

40%
Reduction in appointment no-shows
Multi-Speciality Hospital Chain ยท Chhattisgarh
Implemented automated WhatsApp appointment reminders 24h and 2h before โ€” resulting in 40% fewer no-shows within the first month of deployment.
200%
Increase in health check-up bookings
Diagnostics Chain ยท Central India
Targeted WhatsApp campaigns promoting seasonal health check-up packages drove 200% more bookings compared to traditional SMS-only campaigns.
60%
Reduction in support call volume
Private Clinic Network ยท Raipur
Deployed WhatsApp AI chatbot for FAQs, appointment queries and medicine refills โ€” reducing incoming support calls by 60% and improving patient satisfaction scores.
Read More Case Studies โ†’
Specific Use Cases

Every healthcare communication need covered

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Appointment Reminders

Automated 24h and 2h reminders via WhatsApp and SMS. Interactive rescheduling button to capture changes without phone calls.

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Lab Report Alerts

Instant notification when reports are ready. Secure link delivered via WhatsApp. Option to book follow-up consultation in same thread.

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Medication Reminders

Daily dose timing alerts with medicine name, quantity and instructions. Voice reminder option for elderly patients with low literacy.

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Vaccination Campaigns

Seasonal vaccination drives, flu shot reminders, and immunisation schedule alerts. Reach entire patient database in minutes.

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Health Camp Announcements

Promote eye camps, dental check-up drives, diabetes screening events with registration links and QR codes via WhatsApp.

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Patient Feedback Collection

Post-visit satisfaction surveys via WhatsApp. Quick 5-star rating with optional comment. Build your online reputation automatically.

Get Started Today

Ready to transform patient engagement & outcomes?

Our healthcare communication specialists will design a personalised messaging strategy for your hospital, clinic or diagnostic centre โ€” at no cost.

โ†‘ Get 5,000 Free SMS