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E-Commerce & Retail Industry Solution

Drive sales, recover carts & build loyalty for your e-commerce brand

SMS and WhatsApp have 5Γ— higher ROI than email for Indian e-commerce. Our platform helps you reach customers at the right moment β€” with the right message β€” on the channel they prefer.

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Recover up to 25% of abandoned carts via WhatsApp
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95%+ SMS open rates vs 22% for email
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Real-time order and delivery tracking updates
E-Commerce
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95%+
SMS Open Rate
95%+
SMS Open Rates
25%
Cart Recovery Rate
5Γ—
Higher ROI vs Email
Real‑time
Order Tracking Updates
Capabilities

Everything your e-commerce brand needs to grow through messaging

Cart Recovery & Promos
Order & Delivery Updates
WhatsApp Commerce
Customer Loyalty
Cart Recovery

Recover abandoned carts & run flash sale campaigns

Reach customers who left items in their cart with personalised WhatsApp messages β€” with product image, price and direct payment link. Flash sale broadcasts to segmented lists drive 35% higher conversion.

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Abandoned cart WhatsApp message with product image + buy link
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Flash sale broadcasts to 100K+ customers in minutes
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Festival campaign SMS with discount codes
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A/B test message variants for maximum conversion
Set Up Cart Recovery β†’
Order Updates

Real-time order & delivery tracking for every customer

Automate the entire post-purchase communication journey β€” from order confirmation to delivery β€” reducing "Where is my order?" calls by up to 70%.

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Order confirmation with invoice via WhatsApp
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Dispatch, in-transit and out-for-delivery alerts
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Live tracking link shared in each update message
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Return & refund initiation via WhatsApp quick reply
Automate Order Updates β†’
WhatsApp Commerce

Full WhatsApp Commerce β€” browse, buy & pay in chat

Enable a complete shopping experience inside WhatsApp β€” product catalogs, size/colour selection, cart, UPI payment and confirmation without leaving the app.

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WhatsApp product catalog β€” browse your inventory in chat
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Single-tap cart add and quantity selection
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UPI and card payment link directly in conversation
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Post-order invoice and tracking β€” all in one WhatsApp thread
Enable WhatsApp Commerce β†’
Loyalty

Reward loyalty & re-engage lapsed customers at scale

Keep customers coming back with personalized loyalty point updates, cashback alerts and win-back campaigns for customers who haven't purchased in 30, 60 or 90 days.

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Loyalty points earned and redeemable balance alerts
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Birthday and anniversary personalized offers via WhatsApp
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Win-back campaigns for 30/60/90-day lapsed customers
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Post-purchase review request with 5-star rating link
Build Customer Loyalty β†’
Customer Lifecycle

From discovery to loyalty β€” complete e-commerce journey

1
Discovery
2
Consideration
3
Purchase
4
Post-Purchase
5
Retention & Loyalty
Real Results

Proven outcomes for e-commerce brands

25%
Cart recovery rate via WhatsApp
Fashion E-Commerce Brand Β· Central India
WhatsApp abandoned cart messages with product image and direct checkout link achieved 25% recovery rate β€” 8Γ— higher than email re-targeting campaigns.
70%
Reduction in "Where's my order?" calls
D2C Brand Β· Raipur
Automated order milestone updates via WhatsApp β€” dispatch, in-transit, out-for-delivery, delivered β€” reduced customer support call volume by 70% in 60 days.
3.5Γ—
Higher ROI vs email campaigns
Electronics Retailer Β· Chhattisgarh
Festival sale SMS + WhatsApp broadcast to 2 lakh customers generated 3.5Γ— more revenue per rupee spent than equivalent email marketing campaigns.
Use Cases

Every e-commerce messaging need covered

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Cart Abandonment Recovery

WhatsApp messages with product images and one-tap checkout. Recover lost sales automatically with timed drip messages.

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Order & Shipment Tracking

Automated milestone alerts from confirmation to delivery. Reduce support calls and increase customer satisfaction scores.

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Flash Sale Broadcasts

Reach your entire customer database in minutes. Festival, clearance and new product launch announcements with deep links.

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Payment OTP

Sub-500ms OTP delivery for checkout security. Voice OTP fallback ensures zero payment failures at peak sale moments.

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Review Collection

Post-delivery review requests via WhatsApp. Build your Google and platform ratings automatically at scale.

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Loyalty & Cashback

Points balance updates, tier upgrade alerts and birthday offers. Keep customers engaged between purchases.

Ready to grow your e-commerce revenue with messaging that converts?

Our e-commerce specialists will audit your customer journey and identify the highest-ROI messaging opportunities for your brand.

↑ Get 5,000 Free SMS